Simple Intelligence Group · Wedge 6
Help desk that
resolves itself.
Simple Service is the MSP-first ITSM where most level-1 tickets close on their own. The agent diagnoses, executes the fix against Microsoft Graph and Intune, and logs every action for compliance.
service.simpleintelligence.io
What's different
MCP-executed resolutions
Password resets, license assignments, account unlocks, device wipes — the agent runs the actions itself, scoped per client tenant. Atera's Robin AI gets close on autonomy; Simple Service is the only one with a ZDR path through Azure AI Foundry.
MSP-native multi-tenancy
A workspace is a service provider. Each Client inside it is a downstream customer with its own ticket queue, asset inventory, and brand. Every record carries tenant + client scope; nothing leaks across boundaries.
White-label out of the box
Your client points their own DNS at our Front Door. The product comes up in their colors, with their logo, on their domain. CNAME, set the brand fields, done — no plan-tier upgrade required.
Cross-portfolio context
A ticket pulls related deals (Simple Growth), projects (Simple Projects), and time entries (Simple Time) for the same client, in the same view. The agent uses that history when diagnosing.