Simple Service

Support

Tell us what you need and we will open a ticket. A confirmation with a reference number you can quote usually follows by email within a few minutes.

Open a request

We reply to this address.

Include what you expected, what happened instead, and any error message you saw. If this is about a purchase, the subscription name helps.

Goes straight to the Simple Service support queue.

Response times

Starter tier: one business day (Mon-Fri, 09:00 to 18:00 ET). Growth tier: same business day. Enterprise tier: four-hour first response with a named CSM. Requests sent outside business hours are picked up the next business morning.

Other ways to reach us

Email: simpleservicesupport@simpleintelligencegroup.com · Phone: +1 646-658-0679

The form above is the fastest route, because it opens a tracked ticket straight away.

Security reports

Suspected vulnerabilities or security incidents: security@simpleintelligencegroup.com. We acknowledge within one business day and coordinate disclosure with the reporter. Please do not include exploit details in the form above; email is the right channel for those.

Privacy and data-subject requests

Access, deletion, or portability requests under GDPR, CCPA, or a similar regime: privacy@simpleintelligencegroup.com. See the Privacy Policy for the full policy.

Marketplace buyers

If you purchased through Azure Marketplace and did not reach the activation page, revisit your subscription in the Azure portal and click Configure Account. For billing or subscription questions, use the form above and choose the marketplace option, or email simpleservicesupport@simpleintelligencegroup.com.

Legal

Terms of Service · Privacy Policy

Simple Service is a product of Simple Intelligence Group, Inc.